Frequently Asked Questions

Payment

How does Hagano accepts payment?

Currently Hagano accepts payment through bank transfer BCA and BTPN.

Shipping

Where does Hagano ships to?

Currently Hagano only shipping within Indonesia.

What is the cost of shipping?

Shipping is FREE with every purchase.

Which shipping couriers does Hagano use?

Hagano uses JNE and TIKI as its shipping courier.

When will I receive my order?

If you order a product in stock, we will ship your order on following shipping schedules. We usually ship orders every 6 p.m. on work days only (Monday-Friday). Shipping takes 2-6 days depends on where you live.

If you pre-order a product not in stock, please allow additional 2-4 working days for us to make your product.

Cancellation & Returns

Can I cancel my order?

You can cancel your order as long as payment has not been done yet. If payment has been done, we will send you the item(s) you purchased.

How do I return the item I purchased?

Returns must be done within 7 days of invoice date.

Please email us on hello@hagano.com with subject RETURNS, and tell us why you want to return the item. We will give back your money after we receive the returned item in original condition. Please note we cannot cover your shipping cost.